At Nurture with Louise, your wellbeing is our priority – and that extends beyond the consultation room. This page outlines our Website Terms & Conditions and Privacy Policy, so you can feel confident in how your personal information is collected, used, and protected. We believe in transparency and ethical practice in everything we do.
Please take a moment to review the policies below. If you have any questions, feel free to get in touch – we’re here to support you.
Nurture With Louise, ABN 18580361321 (“we”, “our” and “us”) is committed to protecting your personal information. This Privacy Policy sets out our policies and practices regarding the collection, use and disclosure of personal information that you provide to us and which we collect from you. By accessing or otherwise using the website at www.nurturewithlouise.com.au (the “Website”), contacting us by email or telephone or acquiring our products or services provided from time to time (together, the “Service”), or engaging with us in any other way, you agree to the terms and conditions set out in this Privacy Policy and consent to the processing of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
Please read this Privacy Policy carefully and contact us on the details below, if you have any queries.
By providing your personal information to us, you consent to us collecting, holding, using, and sharing your personal information as outlined in this Privacy Policy.
1.1 The types of personal information that we may collect includes:
(a) personal details such as name, age, gender, marital status, date of birth, current employment status, your occupation and length of employment, level of education, your employment history;
(b) contact details such as billing and delivery address, home address, email address, telephone number and other contact details;
(c ) health and lifestyle information including previous and current health and medical history, allergies, medications or current treatments, social history, family history and risk factors;
(d) profile data including username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses;
(e) transaction data which may include details about payments to and from you and other details of products and services you have purchased from us;
(f) records of our interactions with you;
(g) if you are an employee or prospective employee, information about your qualifications, skills, and work experience;
(h) if you are a supplier or prospective supplier, information about your business skills, services, products, and prices
(i) your computer and connection information, statistics on page views, traffic to and from and other standard web log information;
(j) marketing and communication preferences;
(k) any other personal information that may be required to facilitate your dealings with us;
(l) any other personal information you may volunteer.
1.2 Wherever lawful and practical, you have the option of not identifying yourself (or using a pseudonym) when dealing with us.
2.1 We collect your personal information in several different ways, including by way of:
(a) when you voluntarily acquire our Services;
(b) personal contact with us at a face-to-face meeting or situation;
(c ) correspondence, chats, social applications or services, mail, email, or telephone;
(d) when you apply for a job, internship, or other work placement with us;
(e) when you visit our Website;
2.2 Where possible, we will collect your Personal Information directly from you. However, where it is not reasonable or practicable to do so, we may and collect information about you from third parties. For example, personal information may be collected from other sources, such as:
(a) your guardian or responsible person (if under 18); and
(b) other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services;
(c ) public sources, or
(d) our service providers.
2.3 In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
2.4 If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
2.5 If you do not provide us with personal information when requested to do so, we may not be able to provide our Services to you, carry out your instructions, or otherwise achieve the purpose for which the information has been sought.
2.6 We may hold your personal information in hard copy files and/or electronic files.
2.7 We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
3.1 We will use and disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:
(a) to provide you with any goods or services that you may request including enabling you to access and use the Services from time to time;
(b) to contact and communicate with you and otherwise provide customer support;
(c ) to maintain a database of customers, subscribers or similar;
(d) for internal administration and operational purposes such as preventing fraud and abuse of our systems and to troubleshoot bugs;
(e) to assist in providing better products and services to you by tailoring the Services to meet your needs;
(f) to consider your employment or contractual engagement application;
(g) to provide you with further information about us or other websites or products or services offered by us or which we consider may be of interest to you;
(h) to carry out marketing, promotional and publicity activities (including direct marketing), market research and surveys;
(i) to keep our Website relevant and of interest to users;
(j) to show you advertising and information that is most relevant to you and your interests;
(k) to allow us to run our business and perform administrative and operational tasks;
(l) to comply with legal and regulatory requirements; and
(m) for any other purpose which is stated to you at the time of collection or that you otherwise authorise.
3.2 When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
3.3 Sensitive information: Sensitive Information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
As noted above, due to the nature of our business, we may collect sensitive personal information from you such as your health information. This sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
While we do not use browsing information to identify you personally, we may use cookies, web beacons, and other tracking technologies to collect certain information about your use of the Website such as the pages you visit, the date and time of your visit, your IP address, and your interaction with the Website. A cookie is a small file containing a string of characters that is sent to your computer or mobile device when you visit a website. When you visit the website again, the cookie allows that site to recognise your browser. Cookies may store unique identifiers, user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some website features or services may not function properly without cookies.
5.1 We may disclose your personal information to:
(a) third party contractors engaged to perform functions or provide services relating to the purposes for which we collect personal information. If this is the case, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and will request they comply with this Privacy Policy;
(b) third party service providers or affiliates within or outside of Australia and who work on behalf of or with us to provide some of our administrative and other services, such as processing payments (such as credit card payments). We require such service providers to agree not to use such information except as necessary to provide the services to us;
(c ) our employees, contractors and/or related entities on a ‘need to know’ basis to continue to provide our products and services to you and to otherwise administer our organisation
(d) professional advisers, dealers, and agents;
(e) any party to whom our assets or business may be transferred or with whom we are merged;
(f) when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety;
(g) when you are unable to act on your own behalf due to a health condition, we may need to discuss your health information with relatives or emergency contacts, in order that you are provided with appropriate care;
(h) when there is a statutory requirement to share certain personal information (e.g., some diseases require mandatory notification).
5.2 We are committed to ensuring that any personal information we share is complete, accurate, up to date and relevant.
5.3 We may also disclose your personal information if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
5.4 At your request, we will share your personal information with your representative or any person acting on your behalf (for example, financial advisers, lawyers, attorneys, accountants, executors, administrators, trustees or auditors).
6.1 We may from time to time use your personal information in order to communicate and market our products and services to you via newsletters, email invitations and updates about our products and/or services, upcoming workshops and events. These communications may be sent in various forms, including without limitation mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt out of direct marketing at any time by notifying us in writing or by using the opt-out facilities provided in the communication.
6.2 We do not provide your personal information to other organisations for the purposes of direct marketing.
7.1 We are committed to ensuring the safety and security of your personal information. We will take reasonable technical and organisational precautions to protect your information from misuse interference, loss, unauthorized access, modification, or disclosure. For example:
• we limit access to personal information to a “need-to-know” basis
• we keep all hard copies of personal information in secure premises, accessible by authorised personnel only;
• we store data securely on cloud servers or other types of networked or electronic storage, with providers who are subject to encryption and data protection policies;
• our devices are protected by password and are stored in secure premises;
• the devices we use to collect, hold, use and disclose personal information contain anti-virus software;
• all conversations involving the discussion of personal information take place in private, where they are unable to be overheard by unauthorised personnel;
• our Website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data submitted through use of this Website;
• our email data is encrypted.
7.2 Despite our best efforts to securely store your information, due to the nature of email and the internet, we cannot guarantee the privacy or confidentiality of your personal information.
7.3 If you communicate with us via electronic means such as email, Zoom, Skype, contact forms or social media platforms, we do not have full control over the transmission or storage of any personal information disclosed. By participating in such forms of communication you understand and accept that there is an inherent risk of disclosure or loss of your personal information for which we cannot be held responsible.
7.4 We will destroy or de-identify your personal information when it is no longer needed for the purpose for which it was obtained, except where we have a legal obligation to retain such information, such as your health information. We will never permanently store complete credit card details.
7.5 When you provide us with personal information, that information may be collected, stored, and processed on servers located outside of Australia. As electronic or networked storage can be accessed from various countries via an internet connection it is not always practicable to know in which country your information may be accessed or held.
8.1 We may provide links on our Website to third party websites, for your information and convenience. Please note we do not have any control over such websites and are therefore not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. We note those websites are not governed by this policy. We encourage you to be safe and make sure you read their privacy policy before giving them your personal information.
9.1 We will take reasonable steps to ensure that any personal information we collect is up-to-date, complete relevant and not misleading, and any personal information that we use or disclose is up-to-date, complete, relevant, and not misleading.
9.2 You may contact us using the details set out below to seek any of the following:
(a) Access: You can ask to be provided full information about your personal information that we hold.
(b) Change or correct information: You can also ask us to change or correct any information we hold about you.
(c ) Delete your personal information: You can ask us to delete or destroy your personal information. Please note that certain conditions may apply to the exercise of this right. Please note that if we agree to delete your information, due to backups and records of deletions, it may be impossible to completely delete your information, however we will functionally delete the information and not sell, transfer, or use your personal information moving forward.
9.3 We will respond to any request to access information within a reasonable time.
9.4 We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
9.5 To protect your Personal Information, we may require identification from you before releasing the requested information.
10.1 We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it within 30 days.
10.2 If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC). Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Where you are located outside of Australia, the information we collect may be processed in and transferred between your location and Australia. Australia may not have equivalent data protection laws to those in force in your location.
Any changes to this Privacy Policy will be posted onto the Website. Unless stated otherwise, changes will be effective immediately upon being placed onto the Website. Your continued use of the Website means you agree to be bound by the amended Privacy Policy.
For any questions or notice, please contact us using these details:
Nurture With Louise
Louise Mace
[email protected]
SHOP 2/344 Cressy Street, Deniliquin, NSW 2710
This Privacy Policy was last updated: 06/12/2023
1.1 Our licence to you. We hereby grant you a non-exclusive, non-transferable licence to use the Website in accordance with the Terms.
1.2 Nature of the service. You acknowledge and agree that: (a) we may, at any time in our sole discretion and without prior notice, alter, amend, interrupt, reschedule, modify, or cease the operation of all or any part or any feature of the Website; and (b) the Website may not operate on a continuous basis, and may be unavailable from time to time (including for maintenance purposes).
2. YOUR RESPONSIBILITIES
2.1 Age. Any persons using this Website for the purpose of purchasing any services or products offered on it at any time must be at least 18 years of age or accompanied by a parent or legal guardian.
2.2 Registration. To purchase products or book services, you may be required to register for an account. Registration is free. By registering on our Website, you consent to receiving marketing, promotional and other material by way of electronic messages from us.
2.3 Your information. When registering for an account, you must use your correct name and information. We will handle all personal information we collect in accordance with our Privacy Policy.
2.4 Your password and login. You are responsible for maintaining the confidentiality of your password and login and you must not share your password or login with any other person. You are responsible for all activities that occur under your password and login. You must not use or attempt to use another person’s password or login to access any part of the Website. You must not transfer your account to another user or maintain more than one account with us without our consent. You must immediately notify us at [[email protected]] of any unauthorised use of your password or login or any other breach or suspected breach of security of your account.
2.5 What you must do. In accessing and/or using the Website, you must:
(a) Comply with all applicable laws and you must not use the Website for any purpose that is unlawful or in breach of the Terms;
(b) Not alter or modify any part of the Website;
(c ) Not attempt to “hack”, decompile, disassemble, or reverse engineer any software deployed in connection with the Website. This includes “phishing”, “mining”, accessing “hidden” URLs, trying to guess users’ passwords, attempting to trigger remote code for the purpose of accessing data or material you would not otherwise have access to;
(d) Not knowingly transmit any virus, corrupt files or any other software or function that may damage the operation of the Website or other disabling feature to the Website, or which is designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of, or impair the functionality of any part of the Website;
(e) Not use or launch any automated system, including “robots,” “spiders,” or “offline readers,” that accesses the Website in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional online web browser;
(f) Not circumvent, disable, or otherwise interfere with security-related features of the Website;
(g) Not alter or remove any copyright statement or other notice of ownership of Intellectual Property Rights which accompany the Website.
2.6 Take your own precautions. You must take your own precautions to ensure that your process for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference which may damage your computer system.
2.7 Users outside Australia. Our Website is operated by us from Australia. The information on our Website may not be appropriate or available for use in other jurisdictions. If you choose to access our Website from a jurisdiction other than Australia, you do so on your own initiative and you are responsible for compliance with any applicable laws of that jurisdiction.
3.1 Warranty. The Website is provided “as is” and “as available”. To the extent permitted by law we do not warrant that the operation of the Website will be secure, confidential, uninterrupted, or error-free and we exclude all representations and warranties (in each case, whether express or implied) in respect of the completeness, accuracy, reliability, suitability, or availability with respect to the Website and the information contained on any part of the Website for any purpose.
3.2. Exclusion of liability. To the fullest extent permitted by law, we exclude all liability for any loss or damage that results from your use of our Website, including from all express and implied warranties and representations. We will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including Consequential Loss). If you are a consumer using our Website for non-business activities, then nothing in these terms and conditions is intended to abrogate any rights you might have under Australian Consumer Law (if any).
3.3 Your liability if you breach these Terms. You agree that if you breach these Terms, or any liabilities are incurred arising out of your use of the Website, you will be responsible for the costs and expenses that we and any of our Associates incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your account and/or personal information unless you can prove that such use was fraudulent. You will take all necessary action to defend and indemnify us and our directors, employees and agents against all costs, expenses and damages incurred in connection with any claim brought by a third party against us that arise from a breach by you of any of these terms and conditions.
4.1 We or our suppliers own copyright in the contents of our Website. No part of our Website may be distributed or copied for any commercial purpose, and you are not permitted to incorporate the material or any part of it in any other work or publication (whether in hard copy, electronic or any other form) without our prior written consent. You may not frame any part of our Website material by including advertising or other revenue generating material. Further, you may not remove or alter any trademarks or logos that appear on any material on our Website.
5.1 Cookies. Our Website may use cookies to monitor browsing preferences. By using our Website, you consent to our use of cookies in accordance with the terms of our Privacy Policy.
5.2 Linking. The contents of our Website may include links to third party materials. We will not be responsible for the content of any linked sites or liable for any direct or indirect loss or damage suffered by you from accessing, using, relying on, or trading with third parties. The linked sites are provided to you only as a convenience, and the inclusion of any linked site does not imply any endorsement of it by us or any association with its operators. We reserve the right to prohibit links to our Website and you agree to remove or cease any link on our request.
The content on this Website is not comprehensive and is provided for general information and education only. It does not consider your individual or specific needs, objectives or circumstances, and it is not professional advice. You should obtain professional or specialist advice before taking or refraining from any action on the basis of any information on this site Before selecting any product or service or acting on any information contained on our Site, you should consider the appropriateness of the information, product or service, having regard to your personal circumstances, goals and needs.
7.1 Our reserved rights to determine access. We reserve the right, in our sole discretion, to decide whether user activity or behaviour within the Website violates the Terms (including copyright).
7.2 Suspension or termination of your access or account. We may at any time, without prior notice suspend or terminate your access and/or use of all or any part of the Website, and we may suspend or terminate your user account, if, in our sole discretion, we believe that: you have breached these Terms in any way; your access or use of any part of the Website may be directly or indirectly harmful to others or may otherwise violate any laws; we cease to operate the Website, or for any other reason.
7.3 What happens if we suspend or terminate your access? If we suspend or terminate your access or use of the Website, or your account, you are prohibited from continuing to access and use any part of the Website regardless of whether you can continue to do so. In addition, you are not permitted to create, and you must not create any other accounts for access to the Website.
7.4 Inactive accounts. We may also suspend and/or terminate your user account for all or any part of the Website because of your inactivity.
8.1 Medical disclaimer. Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law. Any information on this Website is given within the scope of our expertise and is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor. We expressly disclaim all responsibility and will have no liability for any damages, loss, injury, or liability whatsoever suffered by you or any third party because of your reliance on any information contained on our Website. If you have any specific questions or concerns about any medical matter, you should consult your doctor as soon as possible. If you think you may be suffering from any medical condition, you should seek immediate medical attention from your doctor. You are strongly advised not to delay seeking medical advice, disregard medical advice or discontinue medical treatment because of the information on our Website.
8.2 Waivers. If a Party does not exercise a right or remedy fully or at a given time, the Party may still exercise it later. A waiver by either Party in respect of a breach of a provision of the Terms by the other Party will not be deemed to be a waiver in respect of any other breach and the failure of a Party to enforce at any time any of the provisions of the Terms will in no way be interpreted as a waiver of such provision.
8.3 Entire agreement. The Terms contain the entire understanding between the Parties concerning our Website.
8.4 Prohibition and enforceability. If any term or provision of the Terms is held illegal, invalid, or unenforceable under any applicable law, that term or provision will be severed, and the remaining terms and conditions will be unaffected.
8.5 Survival. Clauses 3 (Warranties) and 4 (Copyright and Trademark) together with any other clauses which contemplate that a Party has any rights or obligations after the Terms expire or terminate, survive the expiry or termination of the Terms.
8.6 Governing law. These Terms are governed by and will be construed in accordance with the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.
9.1 Definitions. In these Terms:
Associate in relation to a Party, means the employees, officers, directors, contractors, and agents of that Party.
Business Day means a day other than a Saturday, Sunday, or a public holiday in New South Wales, Australia.
Consequential Loss means, without limitation, indirect, consequential, or remote loss or damage; special, punitive, or exemplary damages, loss of profit, revenue, business opportunity, goodwill or reputation and any other special loss or damage.
Intellectual Property Rights means all intellectual and industrial property or protected rights,including copyright, moral rights, patents, trademarks, trade names, confidential information, know-how, trade secrets, registered or unregistered designs, database rights and domain names, whether or not any of them is registered and including applications for registration of any such thing now or in the future in force and effect worldwide.
Privacy Policy means our privacy policy from time to time.
Related Body Corporate has the meaning given in the Corporations Act.
Website has the meaning given at the beginning of these Ts & Cs.
9.2 Interpretation. In these Terms, unless the context requires otherwise: (a) a word that is derived from a defined word has a corresponding meaning; (b) neither this agreement nor any part of it is to be construed against a party on the basis that the party or its lawyers were responsible for drafting it; (c) a reference to these Terms or any other agreement includes any variation, novation, supplementation or replacement of it; (d) headings are for convenience only; (e) the phrase include or similar phrases does not limit what else might be included; (f) a reference to any legislation or provision of legislation includes all amendments, consolidations or replacements and all regulations or instruments issued under it from time to time; (g) a reference to “law” means all laws in force from time to time; (h) a reference to dollars or $ is to an amount in Australian currency; (i) the singular includes the plural and vice versa; (k) “in writing” includes any modes of reproducing words in legible and non-transitory form including by email and other electronic means.
